Shipping policy
Shipping Policy
Where we ship
We currently ship to addresses within Australia only.
Shipping cost
Our prices include shipping. You will not be charged any extra shipping fee at checkout.
Processing time
Orders are processed within 1 to 3 business days after payment.
Delivery time
Once your order is dispatched, delivery usually takes 7 to 15 business days. Some orders can take longer because of carrier or customs delays. These are estimates, not guarantees.
Tracking
We will email you tracking details once your order has shipped. Tracking can take a few days to update after dispatch.
Where your order ships from
Our products ship from overseas fulfilment warehouses, which is why delivery takes longer than from a local store.
Wrong address
Please check your address carefully at checkout. If you notice a mistake, contact us as soon as possible at yameesofte@gmail.com. We cannot change the address after the order has been dispatched.
Lost or delayed orders
If your order has not arrived after 20 business days from dispatch, contact us at [YOUR STORE EMAIL] and we will investigate and fix it.
Contact: yameesofte@gmail.com