Refund policy
Return and Refund Policy
Our promise
We want you and your dog to love your Furluno order. If something is not right, we will work with you to fix it.
Faulty, damaged or not as described
If your item arrives faulty, damaged, or is not as described, please contact us within 30 days of delivery at yameesofte@gmail.com. Please include your order number and clear photos of the item and packaging. We will offer a replacement or refund, whichever you prefer, and you will not pay for return postage in these cases.
Change of mind
We do not offer refunds for change of mind. If you have a concern about your order, please contact us and we will do our best to help.
Wrong item or missing item
If you receive the wrong item or something is missing, contact us within 30 days of delivery and we will fix it.
These time frames are to help us resolve problems quickly. They do not limit your rights under the Australian Consumer Law.
These time frames are to help us resolve problems quickly. They do not limit your rights under the Australian Consumer Law.
Delivery problems
If your order has not arrived after the delivery window shown on our Shipping Policy, contact us and we will investigate with our carrier. If your order is lost, we will send a replacement or refund you.
How refunds work
Approved refunds are returned to your original payment method. Please allow 5 to 10 business days for the money to appear in your account.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact: yameesofte@gmail.com